Privacy Policy

1. Who We Are

HelpMyFamily Ltd is a UK-based family support service. We act as the Data Controller for the information you provide.

Contact: support@helpmyfamily.co.uk • HelpMyFamily Ltd, Bracken Bank, Ascot, SL5 8HR, United Kingdom

2. Information We Collect

Information you provide:

• Name and contact details (email, phone number, address)
• Booking details and preferred visit dates
• Household information (age of children, specific care needs)
• Messages, quiz responses, and special notes
• Payment details (processed securely via encrypted payment providers — we do not store card numbers)

Information collected automatically:

• IP address and device identifier
• Device type + browser configuration
• Pages viewed and navigation paths
• Cookies + basic analytics data

Information from third parties:

• Payment processors
• Identity & background verification services
• Referral partners

3. How We Use Your Information

We use your information to:

• Manage bookings and process inquiries
• Match you with an appropriate, vetted helper in your local area
• Communicate with you regarding your service session
• Process payments securely
• Improve our service quality and website usability
• Ensure household safety and fraud prevention
• Meet legal obligations

Legal bases: Contract performance, Legitimate Interests, Consent, and Legal Obligation.

4. How We Share Your Information

We only share information with trusted partners to deliver our service:

• Helpers assigned to your specific booking session
• Secure payment processors
• Transactional email + communication tools
• Hosting + analytics providers
• Professional advisers (accountants, legal counsel)
• Regulators or authorities (if legally required)

We NEVER sell your personal data to third parties.

5. How We Protect Your Information

• Encrypted SSL/TLS data transmission
• Secure cloud servers with strict access controls
• Limited access granted only to assigned helpers and support staff
• Regular security & compliance reviews

We keep your data only for as long as necessary to fulfill the purposes outlined or as required by law.

6. Your Rights

Under UK GDPR, you have the right to request:

• Access to your personal data
• Correction of inaccurate information
• Deletion of your personal data ("Right to be Forgotten")
• Restriction of data processing
• Data transfer (data portability)
• Withdrawal of consent at any time

To exercise any of these rights, contact us at: support@helpmyfamily.co.uk.

7. Children’s Privacy

We only collect information regarding children when strictly necessary to provide customized in-home family support, and always directly from parents or legal guardians.

8. Cookies

We use essential, functional, and analytics cookies to ensure proper website operation and improve your user experience. You can manage or disable cookies via your browser settings.

9. Third Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of external websites.