Terms of Service

1. Overview

These Terms of Service govern your use of HelpMyFamily and your booking of any Reset Day or support session. By booking with us, you agree to these terms.

2. Our Service

HelpMyFamily provides practical, in home family support. We are not a childcare agency, cleaning company, or medical provider.

Reset Days include:

• Light home reset
• Newborn care
• Meal prep
• Laundry + tidying
• Emotional support
• Practical help with daily tasks

3. Bookings

When you submit a booking request:

• We review your household details and preferences
• We match you with a vetted, available helper
• We confirm availability within 24 hours

A booking is only confirmed once you receive written confirmation from HelpMyFamily.

4. Pricing & Fees

Prices are listed transparently on the Pricing page. Fees may include:

• Base 6-hour Reset Day fee (from £195)
• Travel fee (£15–£20)
• Service fee (£10–£15)
• Weekend premium (£20)
• Evening add-on (£60–£70)
• Extra hours (£30–£35/hr)

All fees are transparent and shown prior to payment.

5. Cancellations & Rescheduling

You may reschedule your booking up to 24 hours before your scheduled session without penalty. Late cancellations within 24 hours may incur a fee.

If a helper becomes unavailable due to unforeseen circumstances, we will:

• Offer an alternative vetted helper, or
• Offer a new convenient date, or
• Provide a full refund

6. Your Responsibilities

You agree to:

• Provide a safe and respectful home environment
• Be present at the start of the session to introduce your helper
• Communicate any important household, health, or safety information
• Use the service for lawful purposes only

7. Our Responsibilities

We agree to:

• Provide trained, vetted, insured helpers
• Deliver support with care and professionalism
• Communicate clearly regarding booking details
• Protect your personal data in accordance with our Privacy Policy

8. Limitations

HelpMyFamily does NOT provide:

• Medical or clinical healthcare advice
• Heavy industrial cleaning or hazardous tasks
• Unsupervised sole childcare for extended periods

We are not liable for pre-existing damage, indirect or consequential losses, or events outside our reasonable control.

9. Insurance

HelpMyFamily carries public liability insurance, and all helpers are individually insured for peace of mind.